HELP ARTICLE /
Other

SMS or Texting Commands

You can perform several actions on your PocketRN account by responding to automated text messages sent from our system. This list will guide you through the possible options.

Articles
Video instructions
TEXT instructions

accept

If you are a nurse and have been matched with a patient, you may type "accept" to accept that match to start the meeting. Otherwise, "accept" will not work.

decline

If you are a nurse and have been matched with a patient, you may type "decline" to decline that match, giving the patient match to the next available nurse in the queue. If you are not matched, "decline" will not work.

CONTACT INFORMATION

PocketRN

The PocketRN Support Team
support@pocketrn.com872-233-4490

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