Remote + Authorized to work in US
Full Time (W2)
+ additional benefits listed below
PocketRN is the first telehealth startup built specifically for nurse-led care, with a mission to close the gap between home and healthcare by enabling patients to meet virtually with specialized nurses. We have a phenomenal team (ex-Qualtrics, Stanford Healthcare, Intermountain, Team Select, etc.) and an exceptional investor group of healthcare-focused VCs and former and current CEOs of top public healthcare companies.
PocketRN is the first telehealth startup built specifically for nurses, with a mission to close the gap between home and healthcare by enabling patients in post-acute care to meet virtually with specialized nurses. PocketRN recognizes that nurses are the backbone of healthcare delivery, and we are dedicated to empowering nurses with the option of working flexibly from home while providing expert, quality, and convenient care to patients and caregivers. We have a phenomenal team (ex-Qualtrics, Stanford Healthcare, Intermountain, etc.) and an exceptional investor group of former and current CEOs of top public healthcare companies. We are piloting our platform in partnership with several large health systems across the country. We are looking to grow our team of remote Registered Nurses.
First and foremost, thanks for your interest in PocketRN and in this role!
At PocketRN, we’re passionate about delighting all our stakeholders, whether that be our patients, our nurses, the paid and unpaid caregivers, and—critically—our customers. The great news is that we’re growing fast, and it’s time for us to add a Head of Customer Success.
While it’s truly hard to capture everything the Head of CS will be responsible for, there are few things to be ready for from the start.
For PocketRN to achieve its Vision of Closing the Gap Between Home and Healthcare, our customers must have exceptional experiences. Our CS organization must be world-class, and we couldn’t be more excited about starting that journey together.
We feel it is essential to invest in benefits that enable our employees to live healthy and full lives, including:
As a fully remote company, we look for proactive candidates who excel autonomously. As part of our evaluation process, we will provide you with a prescreening assignment after you apply but before your first interview. This assignment typically takes a few hours to complete, with no set deadline as long as the position remains unfilled. The work you submit will solely be used to assess your candidacy. Although this process may not suit all candidates, we have found it to be the most impactful metric in evaluating candidates. If you have questions about the position or the assignment, we are happy to have a casual discussion over email or Zoom at any time. Upon fulfilling the assessment requirements, you will be guaranteed an interview while the position is open, and we will take your candidacy very seriously.
If interested, reach out to us at firstname.lastname@example.org or apply using the links above. We are looking to fill this role immediately.
PocketRN is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws: the Family & Medical Leave Act, the Equal Opportunity Employment, and Employee Polygraph Protection Act.
PocketRN's values the inclusion of all qualified individuals. We will ensure that persons with disabilities are provided with reasonable accommodations for their work and as part of the job application and interview process. If you require additional assistance, let us know.
PocketRN does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings, unless otherwise pre-approved by our Recruiting team.