Clinical Operations Manager Q2 2025

PocketRN is the first telehealth startup built specifically for nurse-led care, with a mission to close the gap between home and healthcare by enabling patients to meet virtually with specialized nurses. We have a phenomenal team (ex-Qualtrics, Stanford Healthcare, Intermountain, Team Select, etc.) and an exceptional investor group of healthcare-focused VCs and former and current CEOs of top public healthcare companies.

At PocketRN, we’re passionate about delighting all our stakeholders, whether that be our patients, our nurses, or our customers. The Clinical Operations Manager will report to the Head of Clinical Operations to oversee the nursing cohort leads, the implementation of clinical workflows, and operating as the clinical point of contact for our partners while supporting the vision, mission, and values of PocketRN.

• Lead the development and implementation of clinical workflows for new partners ensuring they meet all contractual requirements and any regulatory requirements.
• Develop and maintain standard and  scalable workflows that enhance efficiency and deliver high quality, evidence-based care.
• Lead initiatives that improve core clinical outcomes, patient experience/engagement and partner satisfaction.
• Demonstrate creative and strategic problem-solving and process improvement of daily operations.
• Collaborate with Customer Success and other internal teams to deliver exceptional service to partners and ensure successful hand-offs from sale to implementation.
• Work closely with the Commercial Strategy and Operations team to help achieve critical metrics and KPIs.
• Implement a quality assurance process for clinical care, including partner-specific requirements.
• Adopt a Lean methodology to strive for continuous improvement. Meet with key stakeholders frequently to adjust protocols as necessary. 
• Assist with onboarding and mentoring new nurses.
• Manage and elicit feedback from nurses throughout the nursing journey at PocketRN
• Partner with training specialists to provide professional growth opportunities for nursing staff

• Ability to understand the mission, vision, values of PocketRN and how we are an important and strategic part of the healthcare continuum.
• A proactive, solution-oriented mindset and the ability to think critically when facing challenges.
• History of implementing and scaling care delivery models.
• Experience working cross-functionally with internal and external teams on successfully managing a project and moving it from the design phase to implementation and maintenance.
• Leadership experience in a management or operations role.
• Current and active RN license.

We feel it is essential to invest in benefits that enable our employees to live healthy and full lives, including: 

• Unmatched opportunity for professional development and career growth. We’ll work closely with you to reach your career goals.
• Ability to work from the comfort and convenience of your home. We are a fully remote company.
• Generous PTO.
• Highly competitive health insurance coverage for a startup at our stage.  We also offer vision and dental plans.
• Significant post-series A equity.

As a fully remote company, we look for proactive candidates who excel autonomously. As part of our evaluation process, we will provide you with a prescreening assignment after you apply but before your first interview. This assignment typically takes a few hours to complete, with no set deadline as long as the position remains unfilled. The work you submit will solely be used to assess your candidacy. Although this process may not suit all candidates, we have found it to be the most impactful metric in evaluating candidates. If you have questions about the position or the assignment, we are happy to have a casual discussion over email or Zoom at any time. Upon fulfilling the assessment requirements, you will be guaranteed an interview while the position is open, and we will take your candidacy very seriously.

If interested, fill out the following application and we will reach out to you: https://forms.gle/wSM6QHUhtNXPsnc89 or click "Apply Now" above. If you have any questions, please email recruiting@pocketrn.com. We are looking to fill this role immediately.

‍PocketRN is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws: the Family & Medical Leave Act, the Equal Opportunity Employment, and Employee Polygraph Protection Act.

‍PocketRN's values the inclusion of all qualified individuals. We will ensure that persons with disabilities are provided with reasonable accommodations for their work and as part of the job application and interview process. If you require additional assistance, let us know.

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PocketRN does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings, unless otherwise pre-approved by our Recruiting team.

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