Product Changes

August 2025

August 1, 2025

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Evan Quartner

Changes for Nurses

Improved experience transferring nurse for upcoming meeting

A new Transfer Meeting button provides a seamless experience for one nurse to transfer a meeting to a different nurse. The button can be accessed on each meeting card in the list of upcoming meetings or in the meeting details page of a single meeting.   

The new Transfer Meeting button from the meeting acceptor’s point of view when viewing the details of a single meeting. 

Helpful details in calendar events

Calendar event titles will now show meeting type, user group, and partner in the details of the calendar event. In addition to these details, the meeting URL and Meeting ID are displayed in the description of the event. We hope these more detailed events help our nurses have a better understanding of their PocketRN schedules from their Google Calendar.

Details for each meeting appear in the calendar event with the description.

Changes for all users

Interpretive services

When the meeting requester’s preferred language for the meeting is different from the nurse’s list of languages they are medically proficient in, the platform notifies the nurse of this and links them to a protocol to bring a medical interpreter into the meeting. 

The notification to bring an interpreter into the meeting from the nurse’s point of view. 

Nurses Helping Users Sign Consents and Verbal Consenting

The platform now helps nurses facilitate the signing of consents while meeting with the patient and includes a verbal consenting option for the nurse to use during the meeting. This enables the nurse to complete the user’s consent directly from the call within the platform and helps ensure compliance and a smoother consent-signing process from the patient’s point of view.

The notification shown to nurses prior to and during meetings, which helps them facilitate consent signing with the patient.

Changes for Technicians

More visibility and access into user text history

Technicians can now view all text message history with any number listed on a profile and send texts directly in this panel. The statuses of messages are displayed, and automated messages from the platform are visually distinct from those sent by the support team number. Additionally, the conversations can be closed directly on the support messaging system from the platform. 

A technician views a message from an account. The message history indicates all previous messages sent to that number. In this case, the messages are all from the system’s automated number, and they all failed to send (since the phone number is not real).
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